Leadership Training Seminar – Objective #1
Improve performance results by better leveraging nine critical leadership skills that go well beyond the technical work skills that have contributed to your current success.
Great performers are often promoted into leadership roles. This is especially true for those performers who step into the first-time manager role. Their technical skills have brought them this far, but it is not enough for their new leadership job.
Consider the superb performing teller at the credit union. He manages three parts of the teller job with great expertise: security, customer service and accuracy. He reconciles his money accurately all throughout the year. Customers compliment him with written or emailed comments about his service and willingness to help. And he has been training new tellers on “best practices” for security. Now, he’s been promoted to teller supervisor.
Is he ready for this new leadership position? Not if you delay or withhold his participation in our leadership training seminar which teaches him how leadership skills are different from managing security, customer service and accuracy.
Don’t let your first-time managers fumble, stumble or crumble by letting them continue to come to the rescue of the department when small crisis after crisis can so easily get in the way of their attending this important leadership training seminar. Most seasoned managers can point to a high-potential leader who has been derailed in this fashion. You can do better.
Leadership Training Seminar – Objective #2
Coaching, disciplining and scripting - three of the "must-have" skills: Become crystal clear about how they are different and how to leverage each one to increase your effectiveness as a manager.
In our leadership training seminar we demonstrate how scripting – the ability to handle difficult conversations with employees about their performance – is integral to leading other people. This component of our leadership training seminar gives new supervisors greater confidence in leading others. Plus, it gives them a powerful edge.
Our leadership training seminar also demonstrates exactly what it means to deliver effective coaching. We explain and model how coaching is about establishing expectations, catching people doing things right, and observing performance so that appropriate feedback can be delivered.
Finally, our leadership training seminar give the new manager six criteria so they clearly know when to escalate from coaching (a “nip-it-in-the-bud” strategy) to disciplining – a strategy for formally obtaining winning behavior.
Scripting, coaching and disciplining can be woven together – like a perspiration wicking, breathable, weather resilient fabric – to lead team members to accomplish stronger business results.
Leadership Training Seminar – Objective #3
Identify the "four buckets" of non-performance to make more crisp decisions about what to do with people who just aren't cutting the mustard.
One of the myths we dispel in our leadership training seminar is the “three strikes you’re out” approach to leading others with inadequate performance. Instead, we introduce the four reasons people don’t perform. Then we show participants exactly what they can do when each of these four issues is present.
One of the four reasons that people do not perform is knowledge – or the lack of it. They either don’t know what is expected or they don’t know how to do what is expected. The solution is not moving to disciplinary action. The solution is in providing the knowledge whether that is by setting clear expectations or training them. But treat this issue like it is a deliberate choice not to perform and the new team leader can end up in legal hot water.
Our leadership training seminar provides the knowledge to first time managers so they can spot each of the four reasons for non-performance and what to do about it.
Leadership Training Seminar – Objective #4
Learn seven proven essentials for engaging and energizing employees.
We agree that you cannot really motivate another person. They have to choose to be motivated. What the leader can do is to create a successful environment where an employee is more likely to choose to be highly energized and engaged.
Early in the leadership training seminar we introduce the list of seven proven essentials for motivating people. Then, during the day we pull that introductory thread through five “learning approach” formats so that team leaders attending the seminar engage in interactive learning.
1 Day Seminar | 9 "Must-Have" Skills for Supervisors and Team Leaders™
Learning Objectives | Sequential Outline | 321 Comparison Brochure (PDF) | Learning Approach | Logistics