delegation training

3 – Dirtbags (Tommie)

Tommie had a reputation for being a micromanager. He didn’t care. He believed that if you wanted something done right you had to do it yourself. And he had the results to prove it. It had taken him seven years to become branch manager of Wheeler’s fifteenth best performing location in the metropolitan area. He […]

management training onboarding new employee

1 – First Day (Bobbie)

There were two customers backed up. One was impatiently standing behind the customer currently being served. Another was seated in one of the visitor chairs seemingly enthralled by her iced coffee. The employee behind the rental car counter didn’t seem like she would be named Chris, the person Bobbie was supposed to meet. She was […]