Supervisory Skills Training Outline – Day 1 of 3: Pre-Test, Case Study, and Assessment
PRE-TEST: You’ll discover quickly that we grade a whole lot differently than school. This isn’t about being graded, it’s about learning relevant skills that you will use your entire career.
CASE STUDY: “Let them solve the problem.” Transition more fully and powerfully into management by learning how to use this insight to empower your employees. This case study serves as an anchor for the supervisory skills training outline.
Increase your credibility by following “the arm’s length” rule to overcome the buddy syndrome.
Use the Skills Box to layout your blueprint for which technical skills to leverage right now and which leadership skills to hone for the future. Every skill you sharpen increases your value.
ASSESSMENT: Measure how you stack up on each of the 9 “Must-Have” Skills. Use this important tool to strengthen your leadership approach.
Supervisory Skills Training Outline – Day 1 of 3: Live Modeling and Skills Practice
Six criteria for formality – apply them to determine when you should be coaching so that you don’t get at odds with HR – or the law!
Three continuous components of coaching – one should be done ten times more frequently than the other two. Do this one action more to see your results skyrocket. This critical element of the supervisory skills training outline is an important takeaway.
LIVE MODELING: Three common coaching mistakes and six proven practices. Manage all 9 to strengthen your leadership, build greater motivation and impact how work is executed.
Capture seven essentials for motivating people. Are they fully embedded in your leadership thinking every day?
Use the “four buckets” of non-performance to make more effective decisions about how to handle people who just aren’t cutting the mustard.
SKILLS PRACTICE: Create a plan of action for that one performer who just chooses not to perform – or the one who can’t. A clear plan reduces your stress and improves productivity for the whole team.
—–Lunch—–
Supervisory Skills Training Outline – Day 1 of 3: Case Study, Live Modeling and Documentation Practice
Any skill – including every leadership skill – is comprised of two elements. Learn these two elements and how to measure skill success so that you can develop your people.
CASE STUDY: How the legal pendulum swung against the employer in 1991 and why leaders must document so that it is legally defensible – every time!
Eight types of business writing that could land you in court. Proactively prepare to stay out of court or to win if you can’t.
Use four proven steps to write more quickly, powerfully and effectively.
LIVE MODELING: Mindmapping and organizing on two sheets of paper – do this first before you take even a single keystroke of documentation. It saves time and prevents you from getting mired in repetitive re-writing.
DOCUMENTATION PRACTICE: Prepare documentation about difficult topics that is concise, factual and legally defensible. It is a good business practice even if you never need it in court. And doing it increases your odds that you won’t.
Supervisory Skills Training Outline – Day 1 of 3: Case Study, Assessment and Team Exercise
CASE STUDY: “Wait a minute! The leadership pipeline isn’t a straight shot to the top.” But you can learn to maneuver through it so that you can advance upwards.
Career benefit – learn and leverage three essential lessons about transitioning through the leadership pipeline related to the skills you build, the perspective you develop and how you use time.
ASSESSMENT: Select and measure one HIPO (high potential) from your pipeline to develop. Build a blueprint that benefits them – and you. This component of the supervisory skills training outline provides an important perspective about talent development.
TEAM EXERCISE: The 80% Rule of Time Usage. Gain valuable leadership insight about using your time differently to fit your role as a team leader.
Supervisory Skills Training Outline – Day 1 of 3: Group Based Coaching
Motivation Essential #2: Use the job triangle to unearth what each one of your employees really needs to be more engaged at work. Caution: if you ask them, then be ready to deliver upon what you discover.
GROUP BASED COACHING: Pinpoint the HIPOs in your pipeline and blueprint how to move them forward so that work results increase now and in the future.
3 Day Boot Camp | 9 “Must-Have” Skills for Supervisors and Team Leaders™
Learning Objectives | Sequential Outline: Day 1 of 3 | Day 2 of 3 | Day 3 of 3 | 321 Comparison Brochure (PDF) | Logistics
